The five components
40 pts
Audit performance
Quality of the most recent audit — outcome, nonconformities, corrective actions.
20 pts
Surveillance record
Consistency of surveillance visits and outcomes over the certificate lifecycle.
20 pts
Complaints history
Number and severity of open complaints related to the certificate holder.
15 pts
CPD compliance
For auditor certificates: CPD hours verified in the current year.
5 pts
Governance
Certificate age, renewal history and ongoing engagement with the certification body.